IT Support Specialist
Locație Bucuresti - Sediul Central
Departament Platforms&Technology
Cod 1824
Aplicare acum

We are looking for an IT Support Technician to join our IT Helpdesk Team. You will work within our IT Team and will be responsible for providing internal IT first level support in areas such as software applications, network, and telecommunication. As an IT Support Technician, you will interact with all users within different departments and collaborate closely with IT Infrastructure and Software Development departments.


  • Troubleshoot issues related to IT (hardware, software, network, VoIP, printing);
  • Monitor support requests using the internal ticketing application;
  • Following up incidents to their resolution;
  • Provide assistance in the use of IT equipment;
  • Monitor proper functioning of equipment and works in preventing problems;
  • Provide maintenance and keep evidence of IT equipment from all eMAG locations;
  • Manage user accounts and rights/levels of access to internal applications;


  • Positive attitude, calm and oriented towards identifying solutions and solving problems;
  • Ability to assimilate new knowledge;
  • Capacity for synthesis, analysis, attention to detail;
  • Ability to handle a variety of activities in a dynamic environment;
  • Good English both writing and speaking;
  • B category Driver’s License;
  • Microsoft Windows (7, 8, 8.1, 10) O.S., Microsoft Office suite, e-mail protocols and hardware components knowledge (mid-level);
  • Basic knowledge of networking, server maintenance 
  • Windows Domain;
  • Microsoft Active Directory;
  • Microsoft Exchange;
  • Remote desktop tool.

Will be a plus: 

Basic knowledge in

  • Linux knowledge;
  • Powershell;
  • Databases (SQL, PostgreSQL,MYSQL);
  • Office 365 Knowledge;
  • Apple Software.


At eMAG, we are constantly moving forward and we love what we do. If you are passionate about your job, whether it’s offering consultancy to a customer or writing a code line, and you aim high, then you belong in our team.

We provide you with the best development programs to improve both your soft and job-specific skills, but it is you who decides what you want to learn and where you want to go. The possibilities are endless.

We know benefits are important, that’s why we provide you with a full range of them. And because we like to share, at the beginning of your journey in eMAG we offer you a free course of e-commerce, just to put you up to speed. :)