Brown Thomas Retail Opportunities

Position Description

Nespresso, Supervisor, Full Time, Brown Thomas, Limerick
ID 2382
Job Type Concession – Retail Sales
Location Brown Thomas, Limerick
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Get To Know Us         

Working for the Brown Thomas Group is part of a global retail family that attracts the very best in luxury brands and features exclusive offerings from the most innovative designers in the world.

Today the Brown Thomas ethos finds expression through its many departments, each individually designed with the very best retail experience in mind. Our customers expect impeccable service delivered by people with a genuine passion for luxury brands and thorough knowledge of our products. Wherever you work, you will take enormous pride in meeting those standards. Which means as well as making sure your own department is immaculate, merchandise is replenished and displays are stunning, you'll also grasp every opportunity to build your product knowledge, get to know the wider store and understand all of our services.

Know The Role:

Nespresso  in our Brown Thomas Limerick store are currently looking for a Supervisor to join their team.

What the Role Entails:

  • Working as part of team, delivering extraordinary service to both external and internal customers
  • Ensuring communication is open and clear within the team
  • Contributing to team targets and goals
  • Attending team briefings daily to understand targets, promotions, company news
  • Living and showcasing the behaviours associated with the Brown Thomas people values
  • Reflecting the Brown Thomas brand in personal dress and grooming standards
  • Being passionate and enthusiastic about products and services available
  • Acquiring and updating product knowledge through supplier training, product labels, magazines etc
  • Being aware of product lines in other departments and introducing related product to the customer
  • Being knowledgeable of additional services on offer throughout the store including events and promotions
  • Identifying and meeting our customer's needs through effective selling
  • Providing a professional after sales and complaints handling service 
  • Introducing additional services including events and promotions throughout the store
  • Building customer loyalty through attentive service and offer of loyalty program
  • Taking pride in ensuring the standards are adhered to every day, e.g. cleaning, tidying
  • Replenishing stock ensuring that all items/products are out on the shopfloor
  • Following health and safety procedures and security procedures
  • Protecting company assets, fixtures and fittings and report defects to your manager
  • Following all health and safety and security procedures
  • Learn, understand and comply with all company policy and procedures
  • Achieving daily/weekly targets
  • Finding alternatives and actively link selling to all customers
  • Performing till procedures correctly and efficiently
  • Preparing for and assisting in the process of stocktaking

Know What We're Looking For:

  • If you are our ideal candidate you will have a proven ability to deliver exceptional customer service with a background in retail, hospitality or customer services.
  • It will also be preferable if you have had experience working with luxury brands. 
  • You'll share our passion for exceeding customer expectations and will and identify strongly with our Company Values. 
  • Added to that you'll be the kind of person who's immaculately presented, who thrives on team work, is commercially aware and self-motivated.

Key Skills for this Role:

  • Effective communication 
  • Strong sense of teamwork
  • Self-motivation
  • Ability to sell
  • Passion for our brand and our product
  • The roles requires flexibility and availability to work late nights.
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