Working for the Brown Thomas Group is part of a global retail family that attracts the very best in luxury brands and features exclusive offerings from the most innovative designers in the world.
Today the Brown Thomas ethos finds expression through its many departments, each individually designed with the very best retail experience in mind. Our customers expect impeccable service delivered by people with a genuine passion for luxury brands and thorough knowledge of our products. Wherever you work, you will take enormous pride in meeting those standards. Which means as well as making sure your own department is immaculate, merchandise is replenished and displays are stunning, you'll also grasp every opportunity to build your product knowledge, get to know the wider store and understand all of our services.
Know The Role:
COS in our Brown Thomas Galway store are currently looking for a Sales Consultant to join their team on a part-time (12 hours) Temporary basis.
What the Role Entails:
Working as part of team, delivering extraordinary service to both external and internal customers
Ensuring communication is open and clear within the team
Contributing to team targets and goals
Attending team briefings daily to understand targets, promotions, company news
Living and showcasing the behaviours associated with the Brown Thomas people values
Reflecting the Brown Thomas brand in personal dress and grooming standards
Being passionate and enthusiastic about products and services available
Acquiring and updating product knowledge through supplier training, product labels, magazines etc
Being aware of product lines in other departments and introducing related product to the customer
Being knowledgeable of additional services on offer throughout the store including events and promotions
Identifying and meeting our customer's needs through effective selling
Providing a professional after sales and complaints handling service
Introducing additional services including events and promotions throughout the store
Building customer loyalty through attentive service and offer of loyalty program
Taking pride in ensuring the standards are adhered to every day, e.g. cleaning, tidying
Replenishing stock ensuring that all items/products are out on the shopfloor
Following health and safety procedures and security procedures
Protecting company assets, fixtures and fittings and report defects to your manager
Following all health and safety and security procedures
Learn, understand and comply with all company policy and procedures
Achieving daily/weekly targets
Finding alternatives and actively link selling to all customers
Performing till procedures correctly and efficiently
Preparing for and assisting in the process of stocktaking
Know What We're Looking For:
If you are our ideal candidate you will have a proven ability to deliver exceptional customer service with a background in retail, hospitality or customer services.
It will also be preferable if you have had experience working with luxury brands.
You'll share our passion for exceeding customer expectations and will and identify strongly with our Company Values.
Added to that you'll be the kind of person who's immaculately presented, who thrives on team work, is commercially aware and self-motivated.
Key Skills for this Role:
Strong sense of teamwork
Ability to sell
Passion for our brand and our product
The roles requires flexibility and availability to work late nights.