Account Administrator

Location: United States
Office Locations: Flexible


Job Title:                     Account Administrator

Job Summary:            To assist the US underwriting teams in maintaining efficient underwriting processes and providing customer service to clients.


Key Responsibilities

  • Support underwriters in the delivery of an effective and efficient administration service.

  • Accurately clear and reserve submissions for the underwriting teams BSS US UCO supports currently or in the future.

  • Manage daily tasks to ensure business needs are met daily.

  • Maintain accurate levels of data entry in all systems processing.

  • Consistently meet service level agreements set by business teams.

  • Provide professional service to brokers/underwriters in all interactions.

  • Maintain team standards through supporting other team members in the Clearance team or in related teams in achieving their service/quality levels and targets, as required.

  • Participate in cross-team and intra-team projects as required.

  • Build effective working relationships with other team members.

  • Comply with standards for timeliness, quality, professionalism and accuracy.

  • Manage daily tasks to ensure business needs are consistently met.


Personal Specification:

Education and Qualifications

  • Bachelor’s degree preferred


Skills and Abilities

  • Accurate and numerate

  • Computer skills – good working knowledge of MS office

  • Ability to communicate effectively with others, both verbally and in writing

  • Proven background in accurate, high volume data entry

  • Proven ability to manage time, meet deadlines and prioritize

  • Able to maintain standards and professionalism during periods of fluctuating workloads


Knowledge and Experience

  • Proven administrative experience, preferably within insurance sector


Aptitude and Disposition

  • Task-focused, self-motivated and flexible

  • Consistent professional approach; able to successfully interact with managers/underwriters/ underwriting support personnel

  • Positive, enthusiastic and service-oriented

  • Self motivated team member



  • Achievement orientation

  • Flexible

  • Detail Oriented

  • Analytical thinking

  • Information seeking

  • Customer focus

  • Team working

  • Initiative

  • Problem solving

  • Organized

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