Credit Control Technician (German Speaking)

Location: Rest of World
Office Locations: Munich

Description

Job description and person specification

Job Title:                     Credit Control Technician - German Speaking       

Division:                      Beazley Shared Services – UK & ROW Operations

Reports To:                 As per Beazley’s organisational charts

Key Relationships:      Internal: Underwriting, Claims, Finance and UK & RoW Operations teams. External: Brokers, 3rd Party service providers and external credit controllers.

Job Summary:             Responsible for UK & ROW Credit Control including:

  • Daily credit control technical processing;
  • Monthly bank reconciliations / financial accounting;
  • Active management of aged debts, unallocated cash, internal and external queries;
  • Continuous improvement of the credit control function;
  • UK & RoW Service Provision.

Key Responsibilities: 

  • Daily credit control technical processing;
    • Matching ledger entries to cash receipts (through online bank account review) to ensure correct amounts received and by settlement due date.
    • Matching cash receipts to ledger entries (identifying individual cash items from block payments) to ensure correct amounts received and by settlement due date.
    • Utilisation of electronic messaging to promote E-Accounting principles.
    • Preparation of cash payment refunds for Finance sign-off.
    • Raising claim payments to client bank account.
    • Direct Debit processing (BACS and SEPA) for UK and Europe.
    • Supporting Coverholder Operations team in their preparation of LPANs which accompany the bordereaux and ensure these are processed in accordance with internal service level agreements. To resolve any queries arising from in conjunction with underwriting/finance staff on a timely basis.
  • Monthly bank reconciliations / financial accounting;
    • Monthly bank reconciliations highlighting and recording transaction movements, and raising with Finance to ensure process is consistent.
  • Monthly management, metrics, controls & trending reporting;
    • Preparation, checking and issuance of Paid Premium Bordereaux on a monthly / quarterly basis for onward transaction processing. To ensure any discrepancies are identified and remediated on a timely basis.
    • Preparation and issuance of broker statements.
    • Preparation and issuance of monthly Broker Brokerage Remittances.
    • Management, tracking and oversight of cancellation process.
    • Management and oversight of Direct Debit payment methods (BACS and SEPA).
    • Collation and issuance to Finance on the monthly status of all aged debt balances by Broker.
    • Effectively communicate and report progress and escalate issues as required to senior management.
    • Coordinate with any Beazley staff and external providers to ensure that credit control processes operate smoothly, efficiently and in line with internal service level.
    • Documenting and periodically reviewing internal credit control processes and procedures, making recommendations for process efficiencies and ensure these are implemented.
  • Active management of aged debts, unallocated cash, internal and external queries;
    • Liaison with Beazley underwriters, Claims and Finance staff as appropriate to resolve account queries.
      • Managing internal / external payment queries and escalating as appropriate to ensure service levels are met.
      • Provide professional service to brokers and other external partners in all interactions.
  • Continuous improvement of the credit control function.
    • Ensure that appropriate standards are established and complied with.
    • Use business knowledge and understanding of credit control processes to propose improvements and enhancements as appropriate and liaise with IT and the business as required.
    • Support new functionality User Acceptance Testing (UAT) as required.
  • UK  & RoW Service Provision
    • Provide credit control services in line with UK & RoW time zones (shift working for team).
  • Co-Insurance
    • Recording policy, premium, claims & tax information relating to coinsurance and producing documentation for different parties including insureds
    • Using multiple systems ensuring entry data is consistent at each point
    • Overseeing controls and reconciliation between multiple data entry points
    • Producing a tax breakdown and liaising between underwriting teams, credit control and finance to pay co-insurers and tax authorities
    • Handling and triaging queries between underwriting, credit control, finance & claims

General

  • Develop meaningful and strong working relationships with key stakeholders across the Group.
  • Adopt the Beazley culture of Professionalism, Integrity, Effectiveness and Dynamic attitude that contributes to an internal environment of teamwork and promotes a positive brand image to our external customers.
  • Comply with Beazley procedures, policies and regulations relevant to your role.Undertake relevant training on Beazley policies and procedures as delivered by your line manager, the Talent Management development or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
  • Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Talent Management development or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas.  This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management.
  • Ensure that you uphold the Beazley principle of Treating Customers Fairly and Conduct.
  • Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system.These may include, among others, European Strategy Team, US Management team or membership of any Beazley committees.
  • Discipline, within the Beazley Group guidelines, members of staff contravening regulations per staff handbook. 

Personal Specification:

  • Education and Qualifications
    • General accounting knowledge.
    • Educated to A level or equivalent.
  • Skills and Abilities
    • Accurate and numerate.
    • Meticulous, analytical, strong attention to detail.
    • Able to handle large amounts of data whilst maintaining accuracy and quality without getting bogged down.
    • The ability to manage time, meet deadlines and prioritise.
    • The ability to manage a team (internal)
    • Strong communicator, able to communicate effectively both verbally and in writing with internal and external stakeholders.
    • Self motivated, able to work on own initiative and use problem solving skills to proactively resolve issues.
    • Ability to work independently.
    • Computer skills – good working knowledge of MS Office service suite.
  • Knowledge and Experience
    • Previous experience of working in a Lloyds/general insurance environment is essential.
    • Experience and knowledge of Xchanging processes advantageous, in particular knowledge of premiums and claims processing requirements.
    • Experience of managing a small team locally / overseas.
    • Familiar with accounting principles.
    • Advanced knowledge of Excel.
  • Aptitude and Disposition
    • Outcome focused; self motivated and enthusiastic.
    • Professional approach to successfully interact with internal service company staff (underwriters, underwriting assistants, business managers and finance) as well as external contacts, in particular Brokers.
    • Ability and willingness to roll up sleeves and get involved in details.
    • Ability to interact with individuals at all levels of the company.
  • Competencies
    • Concern for quality
    • Relationship builder
  • Nice to have (not essential)
    • Language capability (French / Spanish)




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