Claims Process Analyst

Location: United States
Office Locations: New York


We are currently have an exciting opportunity to support Global Group Claims strategic objectives by carrying out business process analysis to help drive change across the team.  The Process Analyst is responsible for the definition, improvement and delivery of processes and systems across the Claims team. To act as the Business Architect ensuring process consistency and stability and to assist Claims and other functions with ensuring new products, locations, etc align with standard operating models. To own and/or participate on small projects and BAU tasks falling under the remit of the Claims Business Management Team.  To develop and maintain excellent relationships with people in all relevant departments in Beazley.


Business Analysis Activities:



  • Process design and ownership

  • Own the design of key claims handling processes, ensuring they are stable, efficient and monitored for consistency and SLAs

  • Act as the business architect supporting change and growth, ensuring that the claims aspect of new products, locations, etc aligns with target operating models and/or designing appropriate processes that meet design principles

  • Process improvement

  • Review and design process solutions to address the needs of the Group Claims team.

  • Follow the agreed business improvement process framework to identify and improve the operational stability and efficiency of Group Claims processes.

  • Build a strong understanding of the operational processes across the different claims platforms and to become recognized as the SME for one or more parts of the operational landscape.

  • Ensure that all change is appropriately embedded in the business, including SLAs, monitoring and controls, updates to procedures, training.

  • Requirements gathering

  • Define and document business requirements, acceptance criteria and design of systems and processes as appropriate across the business.

  • Ensure that all deliverables are completed to a high standard, to agreed deadlines and following Beazley frameworks.

  • Consider and propose enhancements to existing Beazley frameworks, approaches and deliverables.

  • IT/business interface

  • Work closely with the development team to realise requirements as agreed with business teams.

  • Understand and promote innovative process design in addition to agreeing requirements.

  • Project support

  • Work within a variety of project and solution design frameworks as required at Beazley.

  • Lead small projects within the Group Claims team, ensuring stakeholders are appropriately included and deliverables and milestones are met.

  • Ensure the business team is involved appropriately in the definition, acceptance testing and use of the new system and/or process.

  • Employ a number of techniques when eliciting requirements from business representatives including interviewing and facilitating workshops.



  • Relationship building

  • Develop relationships with senior management and staff within Group Claims and select other areas of Beazley and ensure that there is an open and constructive dialogue regarding business needs, wants and issues at all levels, as relevant to the project or ongoing department/system responsibility.

  • Ensure that all relevant staff receives clear and frequent updates regarding projects, programmes or issues as necessary.
  • Develop and maintain constructive relationships with peers across different departments within Beazley to ensure that best practices are shared and bring to the Group Claims team new approaches and ideas from the wider business.
  • Understanding the broader environment

  • Work with Lloyd’s and related external entities in order to ensure successful implementation of external, related processes and systems within the Beazley environment (where relevant).

Personal Specification:


Education and Qualifications


  • Graduate equivalent education and/or qualifications


    Skills and Abilities

  • Good grounding in all aspects of process design

  • Able to develop an understanding of business strategy concepts and the work of the other departments within the organisation and apply this to work products

  • Able to coordinate inputs from several departments, in order to reach a shared vision for projects/requirements

  • Able to work with multidisciplinary teams in order to define requirements and/or deliver a project successfully

  • Able to manage personal workload and deadlines and coordinate small groups to meet jointly owned deadlines

  • Has strong attention to detail and ability to produce deliverables to a high quality standard

  • Able to capture detailed ‘As Is’ scenarios and processes from stakeholders / doers and capture accurately in structured format to provide the basis upon which change can be successfully designed

  • Able to design ‘To be’ processes that align with agreed design principles with minimal supervision or oversight

  • Able to embed change effectively, including all associated aspects such as delivering training and updating any associated procedure guides.


    Knowledge and Experience

  • Proven experience participating in process change and/or IT projects, ideally within the insurance sector, ideally leading business analysis activities

  • Experience of insurance environment – London Market or other.

  • Familiarity and experience using various analysis and project management frameworks covering scope definition, planning, budgeting, reporting, management of risks and issues.



  • Managing resources effectively

  • Technical competence expertise

  • Problem solving

  • Purposeful communication

  • Broad-based thinking

  • Business Awareness / Corporate Thinking

  • Creativity / Innovation

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