Position Description

IT Helpdesk Officer
Division Horizontal Divisions
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Sani Resort is a privately developed ecological resort offering world class 5* services & Ikos Resorts is a 5* luxury chain of all – inclusive resorts. As a group we provide top class hospitality services across Greece and we proudly welcome our first resort in the broad Mediterranean region in 2020, ikos Andalusia, in Spain. In total our Group consists of nine 5* resorts in Halkidiki, Corfu (2018) & Kos (2019) and one private marina in Halkidiki.

The growth of the Group equals to the development of our teams and our people hence we are continuous looking for young or experienced professionals to join us!

We are currently recruiting for the position of:

IT Helpdesk Officer (Ref: ITHO019)


Location: Halkidiki, Greece

Contract: Full Time /permanent

Ref: ITHO019


Your main accountabilities:


The IT helpdesk officer will be member of an IT team and he/she will handle level 1 incidents. Based on the skills the candidate could be placed as supervisor of a minor group, the incumbent will be:


  • Support on administration employees in terms of accounts setup, hardware setup, managing and solving users issues
  • Provide first level support on issues regarding hospitality software such as Property Management, ePos or core systems such as IP TV , telephony , networking , WiFi, active directory etc


Your main qualifications/skills:

  • Degree in Information technology
  • 3 to 5 years of experience in a similar position
  • Very good knowledge of English
  • Ability to work in a team
  • Communication skills
  • Knowledge of hospitality software and business (not mandatory)
  • Certification and previous experience in Networking (not mandatory)
  • Experience in virtualization technologies (not mandatory)



The company offers a competitive remuneration package in a dynamic and highly professional working environment. Training, accommodation, daily meals, internal discounts and further career development.


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